Support Center
MY ORDERS
Access your account information here. Check the status of an order, the balance on an eGift Card or track the location of an existing order.
STORE INFORMATION
Find detailed information about the Zippo.com website. Several topics on the ordering process, eGift Cards and Customize It! products can be found below.
Order FAQ
Sales & Promotion Codes
Sales Tax
Shipping & Handling
Returns
Orders/Cancellations
Zippo.com Accounts
CUSTOMIZE IT! INFORMATION
Detailed information about Customize It! products can be found below.
Design Tips
How To Instructions
FAQ
Customized Product Policy
eGIFT CARDS
Find information about Zippo.com eGift Cards below.
REPAIRS
We know that behind every Zippo product covered under warranty and sent for repair is an owner depending on our promise to repair or replace it. Click the link below for information about product repairs.
Due to circumstances resulting from the COVID-19 situation, repairs may be delayed.
PRODUCT CARE
Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.
Getting Started With Your New Zippo Lighter
Caring For & Cleaning Your Zippo Lighter
How To Fill Your Zippo Lighter
How To Replace The Flint On Your Zippo Lighter
How To Maintain/Replace The Wick On Your Zippo Lighter
Getting To Know Your Zippo Pipe Lighter
Getting To Know Your Zippo Hand Warmer
How To Fill Your Zippo Hand Warmer
How To Ignite Your Zippo Hand Warmer
PRODUCT INFORMATION
Locate detailed information about your Zippo product. Product instruction manuals, tips on the maintenance of your product and safety information can be found here.
Product Instructions
Product Care
Product Infringement Notice
Safety Data
ABOUT US
Learn more about Zippo.
News
Events
Our History
Date Codes
Collecting
On The Big Screen
Zippo/Case Museum
Zippo Cars
Careers
Zippo Around The World
Our Companies
CONTACT US
Would you like to speak with a Zippo representative? Fill out one of our "Contact Us" forms to submit your request or inquiries.
Online Orders
General Inquiries
Request To Sell Products
Promotional Product Inquiry
Contact Information
Outside U.S.A.
PRIVACY & LEGAL
For legal information, browse the links below.
U.S.A. Privacy Policy
Outside U.S.A. Privacy Policy
Terms & Conditions
Brand Protection
Auction Website Sales
Product Patents
Cookie Policy